Insured Shipping
WHAT IS COVERED WITH INSURED SHIPPING AT LODYFAIR
LOST DURING TRANSIT
If your package is lost during transit by PostNL or DHL, please contact our customer service team within 30 days of purchase. We will initiate an investigation with PostNL or DHL. If they conclude the investigation and declare your package(s) lost, you will receive store credit equal to the value of your order.
DELIVERED TO AN INCORRECT ADDRESS
If your tracking indicates your order was delivered with a signature, but you have not received it, please contact our customer service team within 10 days of the expected delivery date. We will initiate an investigation with PostNL or DHL. If it is determined that the package was misdelivered and cannot be recovered, you will receive store credit equal to the value of your order.
DAMAGED DURING TRANSIT BY POSTNL OR DHL
If your package arrives and is damaged by PostNL or DHL, please contact our customer service team within 10 days of delivery. You will need to provide photos of the damaged package and its contents. If it is determined that the damage occurred during transit, you will receive store credit equal to the value of your order.
WHAT IS NOT COVERED WITH INSURED SHIPPING AT LODYFAIR
INCORRECT ADDRESS PROVIDED
If you provided an incorrect address and the package was delivered there, we cannot offer a replacement or store credit.
PACKAGE DROPPED & STOLEN
If you authorized your package to be left at your address (e.g., "in a safe place"), we cannot offer a replacement or store credit if the package goes missing.
You can always choose to opt out of package protection by unchecking it in your shopping cart. Please note that if you do not add package protection, you are not covered for loss, misdelivery, or damage during transit.
